Insurance Backed Guarantee

Insurance Backed Guarantees protecting your investment

Like many contractors we issue a guarantee on our work to cover any possible future problems. However, thousands of contractors, large and small, cease to trade each year. It can happen to any business regardless of current stature.

We have no intention of giving up the business that we love so much, but what if we were to cease trading? You could be left with a faulty roof and a worthless guarantee, that is why at Neil Horton Roofing we have an Insurance Backed Guarantee.

Eliminate the Risk

All our work is carried out to the highest standard using the best materials for the job, but that may not help you overcome that nagging fear of - What if? For your peace of mind we offer the HomePro Insurance Backed Guarantee which matches the terms of our original guarantee, should we no longer be in a position to honour a claim you may have to make.

As A HomePro Insurance Backed Guarantee

Business we have:

• Had financial and legal checks carried out on our company.
• Had positive references from former customers.
• Agreed to work subject to the Terms and Conditions of the HomePro customer Charter Click here

HomePro Insurance Backed Guarantee what can it cover?

• Workmanship by your contractor. (I)
• Materials used by your contractor. (I)
• Recovery of any deposit payments made to your contractor of up to 25 of the contract value. (I)
• Work In Progress cover of up to 25% of the contract value. (II)
• Assistance in finding a new HomePro approved contractor to commence or recommence the project, if your chosen contractor fails to complete.
• Any additional cost to the original contract that the replacement contractor may charge. (I)
• All the terms provided to you under the contractor's guarantee should they cease to trade upon completion of your project. (I)
• Transfer of the policy to any new owner of your property, provided the contractor's guarantee is also transferable.

(I) Subject to the terms of the Master Policy.
(II) Subject to trade.
Available on Value Plus policies only.

HomePro Customer Charter

Fair-trades expects all of its members to demonstrate the highest levels of customer service at all
times. Listed below are the minimum requirements that are expected of us when dealing with our
customers:

• To supply a written quotation when submitting a tender for contract.
• To comply with all laws, statutory regulations and Building Regulations.
• To maintain adequate employers and public liability insurance.
• To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment.
• To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner.
• To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay.
• To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding.
• To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed.
• To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract.
• To operate a customer complaints procedure that undertakes to respond to any complaints within a reasonable time and in a professional, appropriate manner.
• To ensure that all colleagues and sub-contractors meet these standards at all times.
• To ensure that your current credit rating is maintained and does not fall below our required
• limits. This ensures that only the most professional and reliable contractors remain on our
• directory.