Customer Charter

Listed below are the minimum requirements that are expected of us when dealing with our customers:

To supply a written quotation when submitting a tender for contract.
To comply with all laws, statutory regulations and Building Regulations.
To maintain adequate employers and public liability insurance.
To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment.
To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner.
To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay.
To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding.
To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed.
To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract.
To operate a customer complaints procedure that undertakes to respond to any complaints within a reasonable time and in a professional, appropriate manner.
To ensure that all colleagues and sub-contractors meet these standards at all times.
To ensure that our current credit rating is maintained and does not fall below our required limits.

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